Draft: this policy was generated from WordPress and WooCommerce’s standard privacy policy templates. It has not yet been reviewed by a lawyer — please review it, adjust it to reflect your actual data practices, and remove this notice once it’s been checked.
who we are
raíz (a brand of La Mística Verde) operates lamisticaverde.co. This page explains what personal information we collect when you shop with us or use this site, why we collect it, and what rights you have over it.
what personal data we collect and why
While you browse our site, we automatically collect some technical information — such as products you’ve viewed, your approximate location, IP address, and browser type — which we use for things like estimating taxes and shipping, and showing you recently viewed products.
When you place an order, we ask you to provide your name, billing address, shipping address, email address, phone number, and payment details. We use this information to:
- send you information about your account and order
- respond to your requests, including refunds and complaints
- process payments and prevent fraud
- set up and manage your account
- comply with legal obligations, such as calculating taxes
- improve our store and products
- send you marketing messages, if you’ve opted in to receive them
If you create an account, we store your name, address, email, and phone number so we can pre-fill checkout on future orders.
If you leave a comment or review, we collect the data shown in the comment form, plus your IP address and browser user agent string, to help detect spam.
This site may include embedded content (for example, an Instagram post). Embedded content from other websites behaves exactly as if you had visited that other website directly — those sites may collect data about you, use cookies, and monitor your interaction with the embedded content.
cookies
We use cookies to keep track of your cart contents while you browse, to remember your login details if you select “remember me,” and for basic site analytics. You can disable cookies in your browser settings, though parts of the store — like checkout — may not work correctly without them.
how long we retain your data
We keep order information — name, email, and billing and shipping addresses — for as long as we need it for accounting, tax, and legal purposes. If you leave a comment, it and its metadata are retained indefinitely so we can recognize follow-up comments automatically.
who we share your data with
We share information with third parties who help us run our store and fulfill your order, including:
- Payment processing — we accept payments through WooPayments, which securely handles credit/debit card, Apple Pay, and Google Pay transactions. Some of your order and billing information is passed to WooPayments to process the payment.
- Shipping — your shipping address is shared with our shipping carrier(s) to deliver your order.
- Analytics — we may use website analytics tools to understand how visitors use our site.
what rights you have over your data
If you have an account on this site, or have left a comment, you can request an exported file of the personal data we hold about you, or ask us to erase it. This doesn’t include information we’re required to keep for legal, tax, or accounting purposes.
contact us
If you have questions about this policy or your personal data, reach out through our contact page.